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Melbourne North East

Contact Details

(03) 7302 0113
enquiry.mne@pearlhomecare.com.au
541A Whitehorse Road, Mitcham, VIC, 3132
Monday-Thursday 9:00am - 4:30pm,
Friday 9:00am-3:00pm (Sat and Sun: Closed)

FREE / No Obligation Consultation

Complete the below form and one of our staff will be in touch as soon as possible.

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Contact Location - Melbourne North East

Melbourne North East

Contact Details

(03) 7302 0113
enquiry.mne@pearlhomecare.com.au
541A Whitehorse Road, Mitcham, VIC, 3132
Monday-Thursday 9:00am - 4:30pm,
Friday 9:00am-3:00pm (Sat and Sun: Closed)

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Complete the below form and one of our staff will be in touch as soon as possible.

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Contact Location - Melbourne North East

Pearl Home Care - Melbourne North East

Pearl Home Care is a 100% Australian-owned and operated Support at Home provider. Recognised as a leading aged care provider, Pearl Home Care is trusted by more than 3,500 families across Australia. We proudly offer 24/7 support, with services including nursing care, social support, respite support, transport, domestic assistance, gardening, allied health, post-hospital support, palliative care, and more.  

If you are searching for the best aged care provider in Melbourne North East, including key suburbs such as Heidelberg, Greensborough and Eltham, Pearl Home Care has no waitlists, so you can access support when you need it most. Our friendly local team is available to meet with you in the comfort of your own home to discuss your needs and create a personalised care plan that supports your independence and wellbeing.  

We help you to understand your rights so you can choose the right provider. We have no hidden fees and work with you to develop a care plan that maximises your aged care budget.  

Aged Care Services

We offer a range of services and levels of assistance, tailored to your individual needs and goals.

24/7 In-Home Support
Cleaning and Domestic Assistance
Gardening, Home Maintenance & Repairs
Home Modifications
Meal Preparation, Shopping and Nutritional Support
Respite Support for Carers
Transport
In-Home Nursing Care
Palliative Care at Home
In-Home Dementia Care
Post-Hospital Support

NDIS Services

Meet The Team

At Pearl Home Care - Melbourne North East, we pride ourselves on being a highly collaborative and responsive provider. There’s always someone available on the other end of the phone - ready to listen, support, and act. Our team delivers high quality, personalised in-home care with genuine compassion and respect. We go above and beyond to meet each client’s unique needs, preferences, and cultural background, ensuring every individual receives care that feels personal, dignified, and empowering.

We specialise in supporting culturally and linguistically diverse communities and have been formally recognised with a verified My Aged Care CALD Specialisation. This recognition reflects our deep commitment to ensuring our services are culturally informed, respectful, and tailored to what matters most to you. Working closely with our clients and their families is central to our approach – especially in supporting CALD communities. This trusted, personal connection is a hallmark of our service and something we’re especially proud of in our work with Melbourne’s Greek community.

Louise Spanos

Business Manager

Louise’s passion for supporting older people and helping them access government-funded care grew from years of volunteer work in the community. With many years’ experience in aged care, she is committed to providing compassionate, patient, and transparent support – particularly for vulnerable clients and those from culturally and linguistically diverse (CALD) backgrounds.

John Spanos

Operations Manager

With a background in technology and business leadership, John brings a focus on improving client outcomes through operational excellence. He is especially dedicated to supporting clients who face language barriers or come from diverse cultural communities. His expertise ensures that our systems run smoothly—so our team can spend more time where it matters most: with clients and families.

Team Members

Daniela Bennett
Support & Office Manager
Jay Achchige
Registered Nurse
Testimonials

What our clients say

Devikaa

“Thank you to Hamdi for organising both essential medical and non-essential support services for my mum. We really needed domestic and household support, and Pearl Home Care Melbourne North East has made our lives much easier. I would definitely recommend them to anyone needing aged care or support services in the Broadmeadows area.“

Andrea

“My 84-year-old widow mother, who happily lives independently, has been able to continue her way of life, because of the tailored and flexible care she has received from Pearl Home Care – Melbourne North East.  Her Home Care Package, tailored to her needs, allows Mum to live her life how she wants it, whilst receiving the quality care she needs from a psychological and physical perspective.  Mum specifically loves the social support she receives and always feels that she is listened to; her needs are respected and addressed in a timely manner.  I sincerely thank the staff from Pearl Home Care – Melbourne North East, for the quality support they have given my mother to date; it would have been very difficult for mum otherwise.”

Angela

“I just want to thank Louise and the team at Pearl.  I was unsure at the start of our journey who to approach, but could not be happier.  They genuinely care about Mum and both of our health and wellbeing.  I like the honest feedback and support.  Mum’s support workers are amazing and Mum is very cared for.  I couldn’t recommend them more highly.  I even received some photos of Mum and her worker Nena doing a mosaic together – Mum had a huge smile.”

Catherine & Anna

“On behalf of my Mum, we’d like to thank Pearl Home Care – Melbourne North East for providing Mum with the appropriate support she needs.  Every member of the team we have met so far has been very diligent in their work and pleasant.  Whatever Mum asks for is handled with attention to detail and care. When I ask for special requests, to change schedule, or to take Mum to doctor’s appointments, even with short notice, Louise always responds promptly. As I work full time, sometimes I am unable to answer the call and she quickly leaves me a message, so I don’t have to worry. We’ve become reliant on Pearl and have trust that our requirements will be fulfilled with a minimum of fuss. Thank you for making our lives easier!”

Anastasia

“We wanted to give a special acknowledgement to the invaluable support Louise provides our Mum and her family. Louise is very attentive and always makes herself available to answer all questions no matter how trivial and most importantly explains the MyAged Care system. We know that Mum is in good hands with Pearl who are always looking out for her best interest, health and wellbeing.”

Anna

“Since Pearl took over with Mum’s care, from day one the communication & services provided has been impeccable!  Mum needs the high care due to her chronic ailments and is at a vulnerable age of 84.  Pearl make her feel safe, she trusts the staff and feels the love & warmth which is very important to our family and is a testament to the people involved.”

Cynthia & Noel

“My husband and I greatly appreciate the loving support that we are receiving from your team.  Your availability and readiness to respond is remarkable, characterised by kindness, understanding,  promptness, and attention to detail.  You have found for us very helpful services provided by well-qualified individuals, all of which is making it possible for us to continue to enjoy living in our own home.  With a family scattered world-wide, your presence in our lives becomes doubly significant.  It is a privilege to wholeheartedly recommend the Melbourne North East Team of Pearl Home Care.”

Paula

“From the moment we started with Pearl we have felt welcomed, respected and understood and most importantly the team have been patient in assisting my mother. The staff are not only highly skilled and professional but genuinely compassionate and caring.  It gives my family peace of mind knowing that our mother is in caring and capable hands. Thank you to the team at Pearl for your constant care and patience with our mother, we are truly grateful.”

Janice

“I highly praise Pearl Home Care from the Melbourne East region team.  To the staff, administration and the carers, I sincerely thank you so very much indeed, for your amazing service – you are all top-notch. They are a very caring and sincere group of people.  Pearl offer a range of services.  The work that they do and their communication is of a high standard.  The team are always helpful, friendly and they listen to your needs & concerns.
 

Mum was well taken care of. We are very grateful to you – thank you very much.”

Maria

“Pearl Home Care – Melbourne North East has provided exceptional care and support from the very start of my mother’s aged care journey.  The team and their compassionate caregivers go above and beyond ensuring my mother receives personalised attention and dignity.  Louise and Daniela have been amazing, with their prompt and reliable organising, providing the right services according to my mother’s needs. I highly recommend Pearl Home care for their professionalism, reliability and genuine care.”

Melanie

“Mum and I would like to thank you for the amazing work that you all do and how easy you are to chat with.  When I call, email or message,  you respond within the same day.  I have never dealt with an aged care organisation that’s so quick to meet the needs of their elderly clients.  Very impressed indeed.  Mum has received all that she needs and more.  Even a surprise stopover for coffee from you – she still talks about it.  You have made my life so much easier, and I now have lots of time to spend quality time with my Mum and enjoy her company. From the bottom of my heart thank you for everything that you do for our elderly.”

Patricia

“I am so happy to be in your care at Pearl Home Care – Melbourne North East.  You and the girls are there for me whenever I need you, anytime I need advice and check in with me.  Please know that you being there for me is like a big warm hug.”

Paula

“I would like to express my gratitude to the team at Pearl Home Care – Melbourne North East for the exceptional care and support they have provided to my mother. As Mum is not able to communicate clearly and comes from a different cultural background, the team show patience and ensure they provide care in navigating these challenges.  The staff are diligent and responsive in making adjustments to meet Mum’s needs.  One of the most important aspects of care required at this point in her life.”

Theo

“Pearl’s home care service has been a blessing for my 92-year-old Greek-speaking parent.  They expertly engaged with my father, explaining everything thoroughly and providing interpretation as needed.  I am grateful for their understanding and compassionate approach throughout the engagement process. I’m truly impressed with Pearl’s customer-centric approach in aged care.  Their advice is thorough and transparent, and they offer a range of options with attentive service providers.  Pearl truly takes ownership in providing exceptional care for seniors. I highly recommend Pearl Home Care – Melbourne North East for their exceptional personalised aged care services. They cater to different needs and provide various options to tailor to individuals.  Their attention to detail and dedication in our view truly sets them apart in the industry.”

Wilma

“I am very happy with the support we receive from all the workers that come to assist my husband. The office staff are all very obliging and cannot do enough to help, also to listen and help where they can.”

“I cannot speak too highly of the team at Pearl.  From the first contact with Business Manager, Louise, we received professional and caring attention to detail.  Importantly this ensured our overall needs were going to be met.  Accordingly, this has made our recent move into obtaining home care support stress free, simple and easy. I have no hesitation in recommending Pearl Home Care – Melbourne North East to prospective clients in order to assist the smooth navigation of what initially can be seen as a somewhat complex system.”

Kelly

“A massive thank you to Louise and her amazing, compassionate and reliable team at Pearl Home Care – Melbourne North East. They have been truly amazing in the care and empathy that they have shown our Mother and family is heart felt.  Louise and her team go above and beyond to meet their clients’ needs and wants.  They have been absolutely wonderful putting things in place to accommodate our Mother’s needs.  The staff are all so friendly and welcoming.  Louise listens and always tries her hardest to implement the services to cater for our family’s needs. One thing that truly stands out with Pearl compared to some other providers is that they actually answer their phones and return your calls ASAP.  Highly recommend Pearl to all. Thank you, Louise and the team, for your ongoing outstanding service!”

Kelly

“A massive thank you to Louise and her amazing, compassionate and reliable team at Pearl Home Care – Melbourne North East. They have been truly amazing in the care and empathy that they have shown our Mother and family is heart felt.  Louise and her team go above and beyond to meet their clients’ needs and wants.  They have been absolutely wonderful putting things in place to accommodate our Mother’s needs.  The staff are all so friendly and welcoming.  Louise listens and always tries her hardest to implement the services to cater for our family’s needs. One thing that truly stands out with Pearl compared to some other providers is that they actually answer their phones and return your calls ASAP.  Highly recommend Pearl to all. Thank you, Louise and the team, for your ongoing outstanding service!”

Kelly

“A massive thank you to Louise and her amazing, compassionate and reliable team at Pearl Home Care – Melbourne North East. They have been truly amazing in the care and empathy that they have shown our Mother and family is heart felt.  Louise and her team go above and beyond to meet their clients’ needs and wants.  They have been absolutely wonderful putting things in place to accommodate our Mother’s needs.  The staff are all so friendly and welcoming.  Louise listens and always tries her hardest to implement the services to cater for our family’s needs. One thing that truly stands out with Pearl compared to some other providers is that they actually answer their phones and return your calls ASAP.  Highly recommend Pearl to all. Thank you, Louise and the team, for your ongoing outstanding service!”

Pricing

Affordable Care Options

Support at Home Pricing

For pricing for services outside of the hours listed, please contact your local Pearl Home Care team.
View Price List
Melbourne North East – Care Management
ServiceUnitWeekday
Care Management 1
Care ManagementPer Activity$180
Melbourne North East – Clinical Supports – Nursing
ServiceUnitWeekday
Clinical Supports – Nursing 2
Registered NurseHour$195
Melbourne North East – Allied Health
ServiceUnitWeekday
Clinical Supports – Allied Health and Other Therapeutic Services 3
Dietitian or NutritionistHour$295
Occupational TherapistHour$295
PhysiotherapistHour$265
PodiatristHour$220
Melbourne North East – Independence Support
ServiceUnitWeekday
Independence Support 4
Personal CareHour$119
Social Support and Community EngagementHour$119
RespiteHour$119
Transport with a WorkerHour$165
Group Social Support and Community EngagementHourPrice on Application
Melbourne North East – Everyday Living
ServiceUnitWeekday
Everyday Living 5
Domestic AssistanceHour$118
GardeningHour$125
Meal PreparationHour$119
Melbourne North East – Services Provided by Others
ServiceUnitWeekday
Services Provided by Others 6
Meal DeliveryCost Plus15%
Transport ServicesCost Plus15%
Other services of your choice, within the program guidelinesCost PlusPrice on Application
Prices valid from 1 November 2025

As your Approved Provider, we must provide you with at least one care management activity per month. These services include coordination of your services, resolving problems, and reviewing services. On a monthly basis, a 10% care management budget will be deducted from your budget for this purpose.

Registered Nurses provide a wide range of holistic care services in the community. Enrolled Nurses work with a RN, and can provide some clinical care, such as basic wound management. Everyday consumables are included in this price. Specialised nursing products will attract a cost per item. This will be discussed with you.

Other therapy services may be available on a Price on Application basis. Miniumum charge is 1 hour.

Minimum charge is 1 hour. For short services, those of less than 60 mins or between 60 and 90 minutes, a short service levy of $42.50 will be added.

Minimum charge is 1 hour. For short services, those of less than 60 mins or between 60 and 90 minutes, a short service levy of $42.50 will be added.

These are services that others provide, that you choose to use. Supports from these contractors are designed to support your broader needs. Our charges are required to ensure all contractors are appropriately trained and credentialled, and to process service claims.

Support at Home

Affordable Care Options

Our Support at Home rates will be posted soon. Please contact us via the details at the top of this page if you would like to discuss.

Speak with Someone Who Understands

Making decisions about care can be challenging—but you’re not alone. At Pearl Home Care, we offer personalised advice that’s thoughtful, clear, and grounded in real understanding. Contact your local Pearl Home Care for an obligation FREE, in-home assessment and care plan estimate

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Fill out the form or call us—we’re eager to assist you and your family.

(03) 7302 0113
enquiry.mne@pearlhomecare.com.au
541A Whitehorse Road, Mitcham, VIC, 3132
Monday-Thursday 9:00am - 4:30pm,
Friday 9:00am-3:00pm (Sat and Sun: Closed)

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Contact Location - Melbourne North East
541A Whitehorse Road, Mitcham VIC 3132, Australia
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