Pearl Home Care is looking for a Case Manager to operate across its Ballarat and Geelong & Bellarine Peninsula regions. The Case Manager is responsible for the overall coordination and management of consumer care and services and will work closely with consumers, their families, and a multidisciplinary team of healthcare professionals to ensure the delivery of high-quality, compassionate care.
Core Responsibilities
- Commitment to Continuous Quality Improvement
- Review consumers’ files, care plans, and other relevant documentation to ensure compliance with regulations and quality standards.
- Conduct regular audits or assessments to evaluate care quality and identify areas for improvement.
- Provide ongoing training to staff members to ensure that they are knowledgeable and up to date on best practices and regulatory requirements.
- Engaging with consumers and their families to gather feedback on their experience of the service and using this feedback to inform improvements.
- Work closely with consumers, families, staff members, and other stakeholders to identify areas for improvement and develop solutions to enhance care quality.
Professional Conduct
- Adhering to all relevant industry codes of ethics and conduct, as well as Pearl Home Care’s own code of conduct.
- Ensuring that staff members are familiar with and adhere to relevant regulations and professional standards, such as those established by the Department of Health or the Aged Care Quality and Safety Commission.
- Provide ongoing training and support to staff members to ensure that they understand their professional obligations and are equipped to meet them.
- Maintaining confidentiality and privacy of consumer information, in accordance with Pearl Home Care policies and legal requirements.
- Demonstrates a commitment to diversity, equity, and inclusion by treating all consumers and colleagues with respect and sensitivity to their individual backgrounds and needs.
Professional Development
- Engaging in ongoing professional development to stay up to date with current best practices, industry trends, and changes to regulations or legislation.
- Identify the training needs of staff members and ensure that they receive the necessary training and development opportunities to enhance their skills and knowledge.
- Provide coaching and mentoring to staff members to support their ongoing professional development and growth.
- Encourage staff members to engage in ongoing learning and development activities, such as attending conferences, workshops, and webinars.
- Provide regular performance feedback to staff members to help them identify areas for improvement and build on their strengths.
- Participate in industry events such as conferences and trade shows to increase visibility and network with potential partners or clients.
Education
- Cert IV in Community Service, Aged Care or Individual Support
- Bachelor of Nursing (Highly preferred)
Licence/Certification
- AHPRA registration (Required only for Nurses)
- First Aid/CPR Certificate (Required)
- National Criminal Clearance Check (Required)